- We Support Pet Lover People
Effective Date: January 1, 2025
Last Updated: January 1, 2025
D Pet Care LLC (“we,” “us,” or “our”) operates dpetcare.ae. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our pet sitting services in Dubai.
By using our services or website, you agree to this Privacy Policy.
When you book our services or contact us, we collect:
Your Contact Details: Name, email address, phone number, WhatsApp number, home address, building/villa details, access codes, and parking information
Pet Information: Pet names, breeds, ages, medical conditions, current medications, dietary requirements, behavioral notes, veterinarian contact details, and any special care instructions
Emergency Information: Emergency contact persons and their phone numbers
Payment Details: Billing address and payment method (we do not store credit card information)
Communication Records: Emails, messages, calls, and booking inquiries between us
When you visit our website:
Device Information: IP address, browser type, device type, operating system
Website Usage: Pages visited, time spent, links clicked, referring website
Cookies: Small data files that help our website function and improve your experience
Location Data: General location based on IP address for service area information
We use your information to schedule visits, match you with appropriate sitters, send daily photo and video updates via WhatsApp, administer medications as instructed, coordinate emergency veterinary care when needed, and manage keys and access codes securely.
We process payments, maintain service records, improve our website and services, respond to your inquiries and support requests, train our team, and ensure quality care.
We comply with UAE laws and Dubai Municipality regulations, maintain required business records, protect against fraud, and respond to legal requests when required.
We send promotional offers, pet care newsletters, seasonal reminders, and special discounts. You can opt out anytime by emailing info@dpetcare.ae or clicking unsubscribe in our emails.
We do not sell or rent your personal information to anyone.
With Our Pet Sitters: Your assigned sitter receives necessary information including your address, pet details, care instructions, and access codes. All sitters sign confidentiality agreements and are background-checked.
With Service Providers: We work with payment processors, email services, website hosting providers, and cloud storage services. These providers can only use your information for the services they provide to us.
For Legal Reasons: We may disclose information when required by UAE law, court orders, government requests, or to protect safety and rights.
In Emergencies: We share pet medical information with veterinarians if your pet needs urgent care, contact your emergency contacts if we cannot reach you, and may contact authorities for safety issues (gas leaks, break-ins).
We protect your information using multiple security measures:
Technical Security: SSL encryption for website data, secure password-protected servers, regular security updates, firewall protection, and encrypted backup systems.
Physical Security: Keys stored in secure coded containers never labeled with addresses, access codes in encrypted digital systems, locked filing cabinets for documents, and controlled office access.
Staff Security: All team members sign confidentiality agreements, are background-checked, receive privacy training, and access information only when needed for service delivery.
While no system is 100% secure, we use industry-standard protections and continuously monitor for potential threats.
You have the right to:
Access Your Data: Request a copy of the personal information we hold about you and understand how we use it.
Correct Information: Update inaccurate or incomplete details about you or your pets.
Delete Your Data: Request deletion of your information, subject to legal retention requirements (like tax records we must keep for 5 years).
Object to Processing: Stop us from using your information for marketing or other purposes.
Receive Your Data: Get your information in a portable format to transfer to another provider.
To exercise these rights, contact us:
Email: info@dpetcare.ae
Phone: +971 50 168 3020
Address: Princess Cars Building, Unit 13, 1st Floor, 461 Sheikh Zayed Rd, Al Quoz, Dubai, UAE
We respond to all privacy requests within 30 days. We may need to verify your identity before fulfilling requests.
Active Clients: Duration of service relationship plus 2 years for easy rebooking
Inactive Clients: 2 years after last service, then archived or deleted
Financial Records: 5 years as required by UAE tax and accounting laws
Marketing Data: Until you unsubscribe or request deletion
After retention periods expire, we securely delete or anonymize your information so it can no longer identify you.
Essential Cookies: Required for website functionality like page navigation and secure access. Cannot be disabled.
Analytics Cookies: Google Analytics helps us understand how visitors use our site to make improvements. All data is anonymous and aggregated.
Preference Cookies: Remember your settings and language preferences for a better experience.
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
To opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout
Our website links to external sites including social media (Facebook, Instagram, LinkedIn), Google Maps, payment processors, and veterinary clinic websites.
We are not responsible for the privacy practices or content of these third-party sites. We recommend reading their privacy policies before providing any information.
Our services are for adults 18 and older. We do not knowingly collect information from children.
If you believe your child has provided us with personal information, contact us immediately at info@dpetcare.ae and we will delete it promptly.
Your information is stored and processed in the United Arab Emirates. If you access our services from outside the UAE, your information will be transferred to and stored in the UAE.
By using our services, you consent to this transfer. We ensure appropriate safeguards are in place.
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or new services.
When we make changes, we update the “Last Updated” date at the top. For significant changes, we will notify you via email or a website notice.
Your continued use of our services after changes indicates acceptance. We encourage you to review this policy periodically.
For questions about this Privacy Policy or our data practices:
D Pet Care LLC
Email: info@dpetcare.ae
Phone: +971 50 168 3020
WhatsApp: +971 50 168 3020
Address: Princess Cars Building, Unit 13, 1st Floor, 461 Sheikh Zayed Rd, Al Quoz First, Dubai, UAE
Office Hours: 7:00 AM to 10:00 PM daily
For specific data privacy inquiries, email with subject line “Data Privacy Inquiry”
Governing Law: This Privacy Policy is governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes will be subject to the exclusive jurisdiction of Dubai courts.
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
