- We Support Pet Lover People
Safety is at the heart of what we do.
At D Pet Care LLC, we believe trust and safety create the best pet care experiences. This page outlines how we protect you, your pet, and your home through professional standards.
Every pet sitter on our team has passed thorough background verification to give you peace of mind. We verify identity, check references, and ensure clean records before anyone enters your home.
If we must cancel your booking at the last minute, we provide a full refund, service credit, and priority replacement with another qualified sitter. Your pet’s care continues without interruption. Learn more about our Service Guarantee.
We’re available around the clock at +971 50 168 3020. Day or night, weekends and holidays, our team responds immediately to emergencies involving your pet’s health or safety.
Our sitters have direct access to trusted veterinary clinics across Dubai for emergency situations. We coordinate care quickly and keep you informed every step of the way.
Your financial information is protected through secure payment processing. We never store credit card details and use only trusted UAE banking partners for all transactions.
Client keys are stored in secure, coded containers and never labeled with your address. Access codes are encrypted digitally. We maintain strict protocols to protect your home security.
All booking communications happen through official D Pet Care channels (phone, email, WhatsApp). This protects you from fraud and ensures we can provide support if needed.
You receive WhatsApp updates with photos and videos after every visit. See your pet eating, playing, and relaxing so you always know they’re safe and happy.
We maintain comprehensive records of your pet’s medical needs, dietary requirements, behavioral notes, and emergency contacts. Every sitter follows your exact instructions.
We encourage honest feedback after every service. Your reviews help us maintain high standards and improve continuously.
If you experience any safety concerns, inappropriate behavior, or issues during service, contact us immediately. We investigate thoroughly and take appropriate action.
Every new client participates in a free meet-and-greet before first service. This lets you observe how your pet interacts with their sitter while you’re present, ask questions about experience and approach, review home access and security procedures, and discuss emergency protocols.
We match you with sitters who have experience with your pet’s specific breed, age, medical needs, and temperament. Not every sitter is right for every pet, and we take matching seriously.
We maintain thorough profiles including your pet’s likes, dislikes, fears, anxieties, medical conditions, behavioral quirks, and any aggression history. This information keeps both pets and sitters safe.
If you have security cameras, we encourage disclosure during booking. While you’re entitled to home security, cameras must not be in private spaces designated for sitter use (bedrooms, bathrooms).
You provide advance authorization for emergency veterinary care and credit card information for urgent vet expenses. This allows us to act quickly if your pet needs immediate medical attention.
Our team receives training in pet first aid and emergency response, safe handling techniques for anxious or aggressive pets, medication administration procedures, Dubai heat safety for dog walking, and home security protocols.
Sitters know exactly which areas of your home they’re authorized to access, what tasks are within scope of pet care services, how to handle emergencies professionally, and when to contact management for guidance.
Sitters have 24/7 access to management support for any concerning situations, advice from veterinary partners when needed, backup coverage if they become ill or have emergencies, and clear protocols for handling difficult scenarios.
Sitters can decline assignments if a pet’s needs exceed their experience level, home conditions are unsafe, or pet behavior was not accurately disclosed.
D Pet Care takes immediate action against:
Undisclosed pet aggression that endangers our staff
False information about pet health or behavior
Harassment or inappropriate behavior toward team members
Privacy violations including hidden cameras in private spaces
Theft or property damage caused by negligence
Illegal activities on client property
Violations result in service termination and potential legal action.
Our team participates in ongoing training covering new pet care techniques, safety protocols, emergency procedures, and customer service excellence.
We regularly review and update our safety policies based on industry best practices, client feedback, incident reports, and changing UAE regulations.
Every safety concern or incident is thoroughly investigated. We identify root causes, implement preventive measures, and share lessons learned with our team.
Your input helps us improve. We listen to suggestions, address concerns promptly, and make changes to enhance safety and service quality.
Call immediately: +971 50 168 3020 (24/7)
Emergencies include pet health crises, sitter safety concerns, home security issues, or any urgent situation requiring immediate attention.
Phone: +971 50 168 3020 (7am-10pm daily)
WhatsApp: +971 50 168 3020
Email: info@dpetcare.ae
We respond to non-urgent inquiries within 2-4 hours during office hours, within 12-24 hours outside office hours.
Email info@dpetcare.ae with subject line “Safety Concern” and include date and time of incident, description of what happened, people involved, and any supporting evidence.
All reports are treated confidentially and investigated thoroughly.
Safety is a partnership. You can help by:
Providing accurate information about your pet’s health, behavior, and needs
Disclosing aggression history or behavioral challenges honestly
Maintaining clear communication throughout service
Reporting concerns immediately rather than waiting
Giving constructive feedback to help us improve
Respecting sitter safety and professional boundaries
Together, we create the safest possible environment for pets, homes, and people.
D Pet Care LLC
Phone: +971 50 168 3020
WhatsApp: +971 50 168 3020
Email: info@dpetcare.ae
Address: Princess Cars Building, Unit 13, 1st Floor, 461 Sheikh Zayed Rd, Al Quoz, Dubai, UAE
Available 24/7 for emergencies
Office hours: 7:00 AM – 10:00 PM daily
Safety isn’t just a promise it’s how we operate every single day. Thank you for trusting D Pet Care LLC with your beloved pets.
